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1. Information We Collect
 

We collect information to process orders, improve our service, and operate our store efficiently.

1.1 Personal Information
 

When you place an order or create an account, we may collect:
 

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

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1.2 Payment Information

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  • We do not store your full payment or card details.

  • Payments are securely processed by authorised third-party providers 
     

1.3 Device & Usage Information

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We automatically collect:

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  • IP address

  • Browser type

  • Device information

  • Pages viewed and actions taken

  • Cookies and tracking data
     

1.4 Third-Party Information

If needed for order fulfilment, limited information (name, phone number, delivery address) may be shared with approved service providers such as couriers.

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2. How We Use Your Information

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Your information may be used to:

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  • Process and deliver your orders

  • Send order confirmations and updates

  • Provide customer support

  • Improve website performance and user experience

  • Prevent fraudulent activity

  • Comply with legal and regulatory requirements
     

3. Sharing Your Information
 

We may share your information with:
 

  • Payment gateways

  • Courier and logistics partners

  • Service providers for hosting, analytics, and security

  • Fulfilment partners when necessary to complete your order

  • We do not sell, rent, or trade your personal information to third parties.
     

4. Data Storage & Protection

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We use industry-standard measures to safeguard your data, including:

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  • Encrypted payment processing

  • Secure servers

  • Access-controlled systems

  • Ongoing monitoring for vulnerabilities
     

While we take strong measures to protect your data, no online system is entirely risk-free.

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5. Cookies
 

We use cookies to:
 

  • Maintain your shopping cart

  • Remember your preferences

  • Analyse site performance

  • Enhance your browsing experience
     

You may disable cookies via your browser settings, but some features may not work as intended.

6. Your Rights (POPIA – South Africa)
 

Under the Protection of Personal Information Act (POPIA), you have the right to:
 

  • Access the personal data we hold

  • Request corrections or deletion

  • Withdraw consent at any time

  • Object to certain processing activities

  • Lodge a complaint with the Information Regulator
     

To exercise these rights, contact us at:
support@futureloverr.co.za

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